We genuinely hope you will be delighted with your buy. Should you wish to return your purchase, please, kindly note we will accept returns sent back within 14 days from the day you have received your order. Please create the return request within 14 days after you have received your order. To proceed, fill out the return request form, which you will find in your account.
For customers without an account, please send your return request to management@darlinduke-berlin.com
After we have received your returned items, you will be refunded within 5-10 working days. Refund will be delivered into the same account you used to make your purchase. Please kindly ensure, that the item(s) are in their original condition and packaging, with all tags, labels and eyelets attached. Please also kindly ensure, that panties are tried on over your own lingerie. Please kindly note, that we will not accept returns on items, that has been damaged or worn.
Should you wish your purchase for an exchange, please, kindly note we will accept exchange sent back within 14 days from the day you have received your order. Please create an exchange request within 14 days after you have received your order. To proceed, fill out the exchange request form, which you will find in your account.
For customers without an account, please send your exchange request to management@darlinduke-berlin.com
We only offer size exchanges on the same exact product. If your chosen replacement size is not in stock at the moment, you will be refunded within 2-5 working days. Refund will be delivered into the same account you used to make your purchase.